Frequently asked questions
Can I pay with a credit card or PayPal?
Forms of payment we can’t accept.
- Credit cards
- Checks from international users.
What is your delivery Policy?
Unless agreed otherwise in writing, Delivery of the purchased goods shall be made ex works, in accordance with the valid Incoterm EXW (Ex Works).
What is your damaged goods/return policy?
Any complaint concerning damaged goods or goods which otherwise fail to meet reasonable requirements must be reported to Scionix by Purchaser within 8 (eight) days of the date of Delivery. The Purchaser may not derive any right from complaints reported to Scionix after expiry of this term, unless the defect or shortcoming could not reasonably have been discovered earlier.
Any invisible defects must be reported to Scionix by Purchaser within 8 (eight) days of their discovery.
If the Purchaser makes a complaint in timely fashion, his/her obligation to payment and to the taking of ordered goods remains undiminished.
Are Scionix products covered under a warranty?
Scionix guarantees that the delivered goods at the moment of Delivery have such properties as the Purchaser is entitled to expect for normal use on the basis of the agreement. This also holds in the case of special use insofar as this can be foreseen by the parties upon entering into the agreement. If these expectancies are not met, the Purchaser is entitle to Delivery of what is missing or repair or replacement of the delivered goods.
If the goods delivered are found to be defective within one year of Delivery, Scionix is merely obliged at its discretion to repair or replace the goods within a reasonable term, after the Purchaser has reported the defect to Scionix. If Scionix finds that replacement or repair cannot be reasonably demanded or is impossible, Scionix will refund the purchase price while the Purchaser will return the goods.
If the Purchaser damages the delivered goods by incorrect handling in the broadest sense of the word, the Purchaser will forfeit his/her right to guarantee. This also holds if the Purchaser modifies the delivered goods or has them modified.
Where is Scionix located?
Scionix’s corporate headquarters is located in Bunnik, The Netherlands.